Job Description

Wright Flood is looking to hire a Project Manager/Scrum Master to join its evolving PMO team! The Project Manager / Scrum Master (Hybrid PM/SM) is responsible for leading the planning, execution, monitoring, and delivery of IT initiatives using a hybrid delivery approach that may include traditional project management and Agile/Scrum practices. This role ensures that projects are delivered within defined timelines, meet specified deliverables, and align with organizational goals. In addition to project leadership responsibilities, this role facilitates Agile practices where appropriate, supports iterative delivery, and promotes collaboration and continuous improvement within project teams. This role also involves contributing to the enhancement of PMO procedures and processes by participating in continuous improvement initiatives.

COMPETENCIES:

Communications (Verbal and Written), Project Planning, Project Management, Agile & Scrum Practices, Coaching, Leadership, Facilitating Team Collaboration, Problem Solving, Process Improvement, Tracking Budget Expenses, Self-Development, Performance Management, Time Management, Conflict Resolution, Change Management

ACCOUNTABILITIES/JOB DUTIES:

Plan the project

• Create a detailed work plan or delivery roadmap that identifies and sequences the activities needed to successfully complete the project
• Work with experts to determine the resources (time, team) required to complete the project
• Develop a schedule or iteration-based plan for project completion that effectively allocates resources
• Understand the objectives and measures upon which the project will be evaluated at its completion

Staff the project

• Request resources and manage project staff according to the established policies and practices of the organization
• Ensure that all project personnel receive an appropriate orientation to the project and the Policies and Procedures for running projects effectively.

Implement the project

• Execute the project according to PMO policies and procedures
• Apply Agile and Scrum practices (e.g., backlog refinement, sprint planning, stand‑ups, reviews, retrospectives) when appropriate to the project delivery model
• Develop forms and records to document project activities as needed
• Set up file storage space to ensure that all project information is appropriately documented and secured, ensuring compliance with PMO Policies and Procedures
• Monitor project progress using both traditional and Agile metrics, making adjustments as necessary to ensure successful completion
• Establish a communication schedule to update stakeholders and appropriate staff on project progress
• Review the quality of completed work with the project team regularly to ensure it meets project standards

Control the project

• Provide updates on assigned projects for stakeholders and leadership
• Communicate with stakeholders to answer questions and provide service-level and delivery information
• Use project management and Agile tools to monitor working hours, plans, capacity, and expenditures

Evaluate the project

• Manage projects so deliverables are on time, within budget, and at the required level of quality; report deviations to leadership, manager, and stakeholders
• Evaluate outcomes as established during planning, report discrepancies on project artifacts, and ensure stakeholder awareness
• Facilitate project retrospectives or lessons‑learned sessions to support continuous improvement

Management Duties

• Run reports for management to track project status and project time
• Work closely with internal and external customers to plan and execute projects
• Collaborate with management in defining company goals
• Provide leadership, coaching, and guidance to motivate team members and support performance
• Report time committed to each project using time recording software
• Maintain Policy & Procedure documentation for project management
• Jira administration as needed by PMO
• Support adoption and consistent use of Agile practices within a hybrid delivery environment

ROLE ATTRIBUTIONS:

Optional role attributions may be assigned based on project needs, organizational priorities, or specific skill sets. Assignment of optional attributions will be communicated in advance, aligned with business needs, and considered within overall workload and performance expectations.

• Jira Administrator: Supports Jira configuration, user access, and system usability as assigned.
• SharePoint Custodian – PMO Documents & Policies: Maintains PMO SharePoint content, structure, and version integrity for policies and procedures as assigned. This optional attribution supports governance but does not include policy ownership or approval authority.
• Lessons Learned Coordinator: Coordinates the capture and sharing of project lessons learned to support organizational learning and continuous improvement, as assigned.
• Network Engineering Project Manager: Manages network engineering and infrastructure-focused projects as assigned, coordinating with technical teams and vendors while adhering to operational and security standards.
• Business Transformation Project Manager: Manages business transformation and non-code initiatives such as vendor due diligence, process improvement, and organizational asset development, as assigned.
• Risk Register Custodian: Maintains and administers the organizational risk register to support visibility and consistent risk reporting, as assigned.
• PCI DSS Project Manager: Manages PCI DSS related projects and remediation efforts as assigned, coordinating stakeholders and tracking compliance-supporting deliverables.

REQUIREMENTS:

Knowledge, skills and abilities

• Knowledge of project management
• Experience handling projects and programs
• Working knowledge of Scrum and Agile delivery methodologies
• Experience delivering projects in a hybrid (Agile + traditional) environment preferred

Proficiency in the use of computers for:

• Word processing
• SharePoint
• Simple accounting
• Jira
• Spreadsheets
• Internet
• E-mail
• Tempo Timesheets

The Project Manager should demonstrate competence in some or all of the following:

• Behave Ethically: Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Lead: Positively influence others to achieve results that are in the best interest of the organization.
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
• Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Able to exhibit a high level of confidentiality.
• Flexibility, if the project requires working outside of an office environment or if the project requires additional support on weeknights or weekends.
• Work a hybrid schedule coming into the office at a minimum of twice a month.
• HS Diploma or equivalent; College degree preferred
• 2–3 years planning and/or management experience in a related field
• Scrum Master certification (CSM, PSM, or equivalent) preferred

PHYSICAL REQUIRMENTS NECESSARY ON A REGULAR BASIS:

• Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
• Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
• Vision sufficient for use of a computer monitor.
• Ability to sit at a desk 7-8 hours per day.

WHAT WE OFFER:

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Discretionary Time Off (DTO)
• Generous benefits package: health, dental, vision, 401(k), etc.
• Teammate Stock Purchase Plan
• Tuition Reimbursement
• Student Loan Repayment Program

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

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