Job Description

JOB SUMMARY

Performs routine commercial loan servicing functions. Ensures compliance with established Company and Bank lending policies and procedures, and regulations which apply within the scope of the position, including Bank Secrecy Act.

DUTIES

• Perform loan servicing duties not limited to loan payment processing, customer service, delinquency monitoring, and tax and insurance compliance.
• Research customer and internal inquiries and delivers a response or solution & provide effective customer service and assist in resolving problems within given authority
• Provides support to the team where assistance is needed, acts as a backup for various loan servicing functions
• Assist customers and staff with loan or audit-related inquiries.
• Perform loan information maintenance.
• Perform other duties as assigned.

QUALIFICATIONS

• EDUCATION: AA degree or equivalent.
• EXPERIENCE: Minimum 1-3 years of commercial servicing experience or related banking experience.

SKILLS/ABILITIES

• Strong interpersonal and customer service skills
• Positive attitude
• PC proficiency in Microsoft Office
• Detail-oriented and follow-through skills.
• Bilingual (English/Mandarin or Cantonese) is a plus .

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

WHY WORK FOR US?

Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to:

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Disability insurance

Royal Business Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policies (GLBA Privacy Notice, California Consumer Privacy Act and Online Privacy) at our website . Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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