Job Description

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Attends to immediate needs of all guests pre-arrival, throughout stay, and post-stay. Attends the needs of all permanent residents.

REPORTS TO: Front Office Manager, Chief Concierge, Concierge Supervisor.

WORK ENVIRONMENT:

Concierge Desk, guest rooms and service areas.

KEY RELATIONSHIPS:

Internal: Staff in Front Office, Housekeeping, Kitchen, Restaurants, Engineering, Security, Sales, Accounting, Valet Parking, PBX, Bell, Door, Spa, and Executive Office.

External: Resort & Resident guests/visitors, designated service company personnel and vendors. 

QUALIFICATIONS

Essential:

• High school graduate or equivalent vocational training certificate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication.
• Compute basic arithmetic.
• 1 year experience in a similar position in a 5 star style hotel/resort.
• Ability to input and access information in the property management system/computers.
• Ability to:

• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent resort data
•  provide excellent customer service and maintain a professional demeanor.

Desirable:

• College degree or formal training in the Hospitality Industry.
• Previous experience as a Concierge in a luxury market.
• Fluency in a second language, preferably Spanish.
• Knowledge of local attractions, services and suppliers/vendors.
• Certification of previous training in guest relations, liquor, wine and food service.
• Previous Culinary experience.
• Certification in an alcohol awareness program.
• Ability to suggestively sell.
• Certification in CPR.

 PHYSICAL ABILITIES

Essential:

1. Frequent standing and walking throughout shift.
2. Endure various physical movements throughout the work areas.
3. Reach overhead and extension up to 30 inches complete tasks at different levels.
4. Remain in stationary position for up to 8 hours throughout work shift.
5. Satisfactorily communicate with guests, management and co-workers to their understanding.

• Load and unload luggage from point of origin to destination.
• Lift, transfer and store heavy objects up to 60 pounds
• Occasional kneeling, pushing, pulling and lifting
• Occasional ascending or descending ladders, stairs and ramps

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