Job Description

Location: Hybrid: Los Angeles, Remote: Pacific Time Zone

Department: Game Design

Employment Type: Full-time

About the Role:

Refactor Games is a AAA sports video game studio . We are developing the next generation of professional football (soccer) video games using Unreal Engine 5.

We’re looking for a Game Designer - Live Ops to help drive the design and execution of dynamic live content, events, and engagement systems for our AAA European football video game built in Unreal Engine 5 . You’ll work closely with cross-discipline teams to launch compelling in-game experiences that boost engagement, retention, and long-term player satisfaction.

This role is ideal for a designer who enjoys balancing creative live events with data-informed iteration and thrives in a collaborative environment focused on continuous live service excellence.

** NOTE: All applications must include a Cover Letter . Please detail your past experience with Sports Game development and relevant soccer experience/fandom, if applicable. **

Experience:

• 2+ years of professional experience in game design, including live ops, event design, or related fields .
• At least 1 shipped AAA title, bonus points for sports titles.

What You'll Work On:

• Design and implement live events, campaigns, challenges, missions, and thematic content that drive player engagement and retention.
• Configure and tune live ops content within tools and pipelines , supporting seamless integration with core gameplay and progression systems.
• Collaborate with designers, engineers, production, analytics, and monetization teams to launch live updates and seasonal content.
• Iterate live content based on player data and analytics to improve experiences and achieve KPIs (e.g., engagement, retention, revenue).
• Ensure live ops initiatives are aligned with the game’s economy, progression, UX, and overall design vision.
• Write clear, structured design documentation and communicate your ideas effectively to stakeholders.
• Participate in the live ops lifecycle from concept to post-launch tuning and optimization.

Requirements:

• Experience designing live events, content updates, or engagement features for live games (AAA or live service preferred).
• Strong understanding of player engagement loops , live content pacing, and retention strategies.
• Ability to collaborate closely with cross-functional teams and adapt to evolving live game demands.
• Comfortable working with analytics and using data to inform design iterations and improvements.
• Excellent communication skills, both written and verbal, to articulate live ops design and rationale.
• Passion for football games and understanding of how live content supports player excitement and longevity.

Bonus Points:

• Experience with live servicing in a live service or free-to-play game context .
• Familiarity with Unreal Engine 5 workflows and how design connects to content pipelines.
• Experience integrating live ops features with economy systems, progression, and monetization.
• Basic experience with tools such as spreadsheets, analytics dashboards, and event scheduling systems.

What We Offer:

• A role on a globally anticipated AAA European football title with long-term live support.
• Opportunity to collaborate with experienced designers, engineers, and live ops specialists.
• Competitive salary and benefits.
• Growth and development opportunities into senior live ops or systems design positions.

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