Job Description

About SpinSci Technologies LLC

At SpinSci Technologies, we’re passionate about improving the patient experience through smart, intuitive digital engagement. We partner with healthcare providers to build innovative, HIPAA-compliant solutions that streamline communication, automate workflows, and drive better health outcomes. Backed by a private equity sponsor and experiencing rapid growth, SpinSci is scaling its operations and expanding its team to meet increasing customer demand and strategic priorities.

Position Overview

As a Customer Success Manager , you’ll be the trusted advisor for a portfolio of strategic healthcare customers. You will play a critical role in ensuring retention, uncovering growth opportunities, and proactively driving adoption and satisfaction. Reporting to the Director of Customer Success, this role is both strategic and hands-on, with high visibility across the organization—including regular reporting to the executive leadership team.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts, building long-term relationships based on trust, value, and results.
• Drive retention and customer loyalty by ensuring high engagement, adoption, and satisfaction across our platform.
• Identify and cultivate expansion and upsell opportunities in close collaboration with Sales and Product teams.
• Own and maintain a regular cadence of communication with customers, including QBRs, executive check-ins, and ad hoc strategic sessions.
• Develop and publish Customer Health Report Cards for each account, highlighting KPIs, risks, and wins for ELT visibility.
• Triage issues, coordinate internal resources, and serve as an advocate for the customer’s voice throughout the organization.
• Collaborate with Product to translate customer feedback into actionable insights and roadmap influence.
• Partner with Implementation and Support to ensure smooth transitions and continuous improvement in service delivery.
• Build reusable success playbooks and processes as we scale to support a growing customer base.

Qualifications

• 3+ years in Customer Success, Account Management, or Consulting—ideally in a B2B SaaS or healthcare tech environment.
• Proven success managing enterprise or strategic accounts, with strong retention and growth outcomes.
• Outstanding communication and interpersonal skills, with a knack for relationship-building across all levels of an organization.
• Comfortable with data and metrics—able to analyze account health, product usage, and business outcomes to inform action.
• Highly organized, self-driven, and resourceful—thrives in a fast-paced, evolving startup environment.
• Bonus: Experience working with EHR integrations, contact center workflows, or healthcare provider systems.

Why You’ll Love It Here

• Mission-driven work that improves healthcare delivery and outcomes
• A team that’s supportive, ambitious, and customer-obsessed
• Clear growth path and executive exposure
• Competitive compensation, equity, and benefits

The chance to shape the future of our Customer Success function

Job Tags

Similar Jobs