Job Description

About Leadbeam

Field sales is overdue for reinvention. Leadbeam's AI-Powered Field Sales Platform helps reps plan smarter days, capture data on the go, and close more deals. We are backed by top VCs and already work with leading fintech, med device, CPG, and services companies, including several Fortune 500s.

We 4x'd ARR in 4 months. We have proven ROI, strong customer retention, and a clear plan to become the operating system for field sales teams globally. We are at the ground floor of a major market shift, and the best is ahead of us.

The Role

We are hiring our a Customer Success Associate. You will support onboarding, drive rep adoption, and help customers get real value from Leadbeam fast. This is not a ticket queue job. You will work directly with the founders, build processes from scratch, and see your work show up in retention and expansion in real time.

This role is perfect for someone early in their career who is competitive, operationally sharp, organized and wants to grow into a CS leader with enterprise accounts.

What You Will Do

• Support onboarding from kickoff to go-live, owning timelines, rep readiness, and first value milestones
• Help stand up CRM integrations across multiple CRMs, ensuring clean field mapping and data flow
• Run weekly adoption check-ins with customers, track usage by rep, and flag accounts that need attention
• Capture product feedback from the field, write clear tickets, and close the loop with customers
• Build and maintain scalable assets: onboarding guides, training templates, playbooks, and a living knowledge base
• Support QBR prep with data pulls, outcome summaries, and account health snapshots
• Partner with Sales on smooth handoffs and with Marketing on customer stories and references
• Be the first line of defense for customer and technical support.

Who You Are

• 1 to 4 years in Customer Success, Implementation, Sales, RevOps, or a customer-facing SaaS role
• Understands the value of CRMs and is comfortable working inside them
• Fast mover who keeps promises and follows through without being chased
• Clear communicator across end users and managers alike
• Comfortable building structure where none exists
• AI Native- Knows how to automate processes and figure things out
• Bonus: experience with field sales teams, outside sales, or territory planning
• Bonus: you have worked in GTM tech or sales enablement

Why This Role Matters

Our customers measure results in meetings booked, revenue closed, and time saved. You will be the person on the ground turning that promise into proof. Your work will define how we scale CS, what we measure, and how we win renewals as we grow.

What You Will Get

• Competitive salary + Commission ($70k-120k OTE) and meaningful equity
• Direct access to founders and real decision speed
• Hardware of your choice and swag
• A front-row seat with Fortune 500s and high-growth field sales teams
• Clear path to being a GTM Leader as we scale
• The chance to shape how outside sales software works for the next decade

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