Call Center Representative Job at LanceSoft, Inc., Phoenix, AZ

RlhqdVV0VEV5YUZmb3dEc2dmQm16SEhPMHc9PQ==
  • LanceSoft, Inc.
  • Phoenix, AZ

Job Description

We are seeking a dedicated and customer-focused Customer Service Representative to handle inbound calls related to individual and business tax compliance and general inquiries. In this role, you will support taxpayers by providing accurate information, reviewing accounts, and assisting with payment arrangements.

This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. A positive attitude and a commitment to doing what’s right for customers are essential to succeeding in this role.

Key Responsibilities

  • Answer high-volume inbound calls in a fast-paced environment
  • Resolve Tier 1 customer inquiries and issues
  • Review and verify taxpayer account information
  • Gather and update key information while actively speaking with customers
  • Educate taxpayers on online tools, resources, and current tax policies
  • Submit requests for payment arrangements when needed
  • Document all actions taken across multiple internal systems
  • Participate in team engagement activities
  • Consistently meet performance and quality expectations

Required Skills

  • Strong ability to multitask and manage high call volumes
  • Basic proficiency with Microsoft Word, Excel, and Google Workspace
  • Solid math skills (addition, subtraction, multiplication, division)
  • Excellent verbal and written communication
  • Strong interpersonal and customer service skills
  • Ability to learn and retain information quickly
  • Creative problem-solving abilities
  • Organized, detail-oriented, and goal-driven

Preferred Skills

  • Spanish-speaking candidates strongly preferred
  • Experience participating in process improvement activities
  • Background in banking or finance is a plus

Required Experience

  • At least two consecutive years of experience in a fast-paced call center
  • Experience in national call centers within industries such as finance/banking, insurance, or telecommunications (non-technical support)

Preferred Experience

  • Experience with process improvement
  • Background working in banking or financial services

Education

  • Required: High school diploma or equivalent
  • Preferred: Associate’s degree or higher

Job Tags

Similar Jobs

Legal Soft

Legal Sales Consultant Job at Legal Soft

 ...Legal Sales Consultant (B2B) - 1099 Field Location: Los Angeles / Greater LA (Field-Based) Compensation: $5,000/month + $2,000 commission per contract closed About the Company Legal Soft provides trained virtual legal staff and operational growth solutions... 

Delta Millworks

Customer Support Representative Job at Delta Millworks

 ...a leading manufacturer of wood cladding and decking products. We cater to architects, designers, and builders seeking unique and beautiful wood products with exceptional performance. Delta was the first company in North America to produce shou-sugi-ban -- a charred wood... 

Wise Bird Cider Co.

Chef / Experienced Line Cook Job at Wise Bird Cider Co.

 ...makes our world a better place. Role Description This is a full-time, on-site role located in Lexington, KY, for an experienced Chef / Line Cook. The Chef / Line Cook will execute lunch and dinner service, and prep for Little Fork. The Chef / Line Cook will be... 

Treasure Chest Casino

Shuttle Bus Driver Job at Treasure Chest Casino

 ...for our shareholders, our team members and our communities. Job Description We are seeking a professional Shuttle Bus Driver to join our team in Kenner, United States. In this role, you will be responsible for safely transporting passengers to and from designated... 

Kelly Professional & Industrial

Clerk I - Intern/Co-Op (Graduate/MBA) Job at Kelly Professional & Industrial

 ...job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly is looking for a Clerk I - Intern/Co-Op (Graduate/MBA/PhD) - Summer Internship CADD to work at a premier global healthcare innovator, Johnson & Johnson Vision, in...